Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from The Vely Soapery (the “Site”).
Type of information we collect
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the IP (internet protocol) address used to connect your computer to the internet; log in; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), recommendations, and personal profile.
We collect Device Information using “Cookies”.
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
The following links explain how to access cookie settings in various browsers:
Enhanced Tracking Protection in Firefox for desktop
Delete and manage cookies - Microsoft Support
Clear, allow, & manage cookies in Chrome - Android - Google Chrome Help
Clear cookies in Safari on Mac - Apple Support (IE)
Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch - Apple Support
Clear, allow, & manage cookies in Chrome - Android - Google Chrome Help
We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
Why do we collect such information?
We collect such personal and non-personal information for the following purposes:
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To provide and operate the Services;
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To provide our customers with ongoing assistance and technical support;
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To be able to contact our visitors and users with general and personalised service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
How we store, use, share and disclose our site visitors’ personal information
The Vely Soapery is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payments getaways offered by Wix.com and used by The Vely Soapery adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Finally, we may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
How we communicate with our site visitors
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal email.
Privacy policy update
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Contact us
If you would like to: access, correct, amend or delete any personal information we have about you, please contact us at info@thevelysoapery.com